Vintage & Pre-Loved Portuguese Inspired Milk Jug

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Standard Delivery (2-4 Working Days from Dispatch):

Estimated 2-4 working days from dispatch (allow 1 working day for processing).

Delivered by Royal Mail 48 - Trackable service.

Notification with tracking details via email and/or SMS from the carrier upon dispatch.

Cost: £3.95 for orders under £60; FREE for orders £60+.

Next Working Day Delivery (Orders Before 1pm):

£7.50 cost.

Delivered by Royal Mail 24 (94% delivered next working day, but not guaranteed). - Fully trackable service.

Orders after 1pm Friday/weekend/bank holiday processed Monday (delivery Tuesday, unless Monday is a bank holiday).

For more detailed information on our shipping service, please visit our shipping page at the bottom or follow the link here.

Returns & Refunds:

Delivery Queries: Email - hello@essencehome.co.uk

Damaged or Faulty Items:

Contact us within 3 working days of receipt via hello@essencehome.co.uk

Full refund or replacement offered.

We cover return shipping costs for damaged or faulty items.

Change of Mind Returns (14 Days from Delivery):

14-day window to return if you change your mind for a full refund. For returns after 14 days, refunds will be issued as 'Store Credit'.

Items must be returned in their original condition and unmarked packaging.

Ensure items are securely packaged; no refund for items not received in saleable condition.

Return shipping at customer's cost (trackable service and proof of postage recommended; we are not responsible for lost or damaged returns).

Important Note: Please retain all original packaging until you are sure you are keeping the items.

Return Address:

Essence Home, Lock29, Castle Quay Shopping Centre, Banbury, OX16 5UN

For more detailed information on our refund and returns policy, please see our full page below, or follow the link here.