Shipping policy

Delivery - what to expect

Standard delivery should take 2 – 4 working days from dispatch. We try to pack and process all orders the next working day after receipt. Please note this is an estimate only and we are only able to deliver as quickly as our couriers can work.

For standard delivery your order will be delivered by Royal Mail 48.

If you have set up a safe place with Royal Mail, Royal Mail will deliver your item to the safe place. We will have no liability to customers who have selected a safe place where Royal Mail can show that the item has been delivered there as it is the customer's responsibility to ensure that their designated safe place is indeed secure.

Standard delivery charges

We charge £4.30 for orders below £80

Orders of £80 and above are posted free of charge. (Except from ALL bean bag products. Due to their size, these are £12 shipping with DPD)

The service we use is fully trackable and delivery usually takes around 2 – 4 working days. Our couriers count Monday – Friday as the standard working days (with exception to any Bank Holidays).

As soon as your order has been dispatched, you’ll be notified via email as well as receiving a text message and/or email from the carrier with your tracking details.

If you are not going to be in, please allocate a safe place or , if you have no safe place available the item will be returned to the depot and you can collect at your convenience. If the item is returned to us we will arrange redelivery but you will be charged for this. Postage costs will be deducted from your order if the item is returned to us and refunded, even if you did not pay postage for the original delivery.

Next working day delivery – for orders placed before 1pm

We use Royal Mail 24 for our next day delivery option. 94% of parcels will be delivered the next working day but unfortunately there is no 100% guarantee (we cannot provide this as Royal Mail are unable to provide it). In the event that your parcel does not reach you next working day, we will be happy to refund the difference between standard and next day delivery charges.

Next working day delivery charges

We offer Royal Mail 24 at a cost of £9.50.

The service is fully trackable and 94% of orders are delivered the next working day. We count Monday – Friday as the standard working days (with exception to any Bank Holidays.)

If you order after 1pm on a Friday or over the weekend/bank holiday your order will be treated as having been received on Monday morning and the next working day will be Tuesday unless Monday is a bank holiday.