The ultimate cosy gift set featuring the WXY Scented Aromatherapy Bed Candle in Warm Musk and Vanilla paired with a TBCo Recycled Wool Knee Blanket in Olive Herringbone. Wrapped in warmth and soothing scent, it’s designed to elevate any evening in.
Important below:
Please note, we are happy to exchange colourways and sizes of products, just send us an email to hello@essencehome.co.uk to inform us of any changes to the bundle.
This bundle is non-exchangeable and eligible for store credit only outside of your statutory rights.
Delivery Information
Standard UK Delivery
Cost:£4.30 for orders under £80; Free for orders £50 and over.
Delivery Time:2–4 working days from dispatch via Royal Mail 48. Orders are typically processed the next working day.
Safe Place Policy: Royal Mail will leave items in a designated safe place if you have set one up. Essence is not liable for items delivered to your safe place.
Next Working Day UK Delivery
Cost:£9.50 via Royal Mail 24.
Cut-Off Time: Place orders before 1:00 PM (Mon–Fri). Orders placed after 1:00 PM on Friday or over the weekend will be processed on Monday for Tuesday delivery.
Guarantee: Royal Mail 24 delivers next-day 94% of the time. If it fails to arrive the next working day, Essence will refund the difference between next-day and standard delivery charges.
Redelivery
If a package is returned to the depot and ultimately sent back to Essence, you will be charged for redelivery.
If a returned item is refunded instead, original postage costs will be deducted from your refund even if you originally qualified for free shipping.
Returns & Refunds
Damaged or Faulty Items
Reporting Window: Contact Essence within 3 working days of delivery by emailing hello@essencehome.co.uk.
Covered Costs: Essence will cover return shipping costs for items that arrive damaged or faulty and will issue a full refund or replacement.
Change of Mind Returns
Timeframe: You have 14 days from delivery to return an item for a full refund. After 14 days, refunds are issued as store credit.
Condition: Items must be returned in their original condition and packaging. Do not mark the packaging.
Return Costs & Loss: Customers must pay for return shipping. Essence recommends using a trackable service, as we are not responsible for items lost or damaged in transit.
Sale Items
Items bought at a discount are non-returnable unless they arrive damaged in transit or have a manufacturing fault.
Return Address:
Essence Home, Lock29, Castle Quay Shopping Centre, Banbury, OX16 5UN